Service Disruption: Email Delivery Blocked Due to Spam Filter Check Failure on cbl.abuseat.org
Incident Report for Exonet
Resolved
Incident:
Since last night, our email services have been partially unavailable due to issues with checks on cbl.abuseat.org. This resulted in both incoming and outgoing email being blocked because spam filtering could not be performed.

Action Taken:
This morning, after receiving reports from users who could not send or receive emails, we immediately initiated an investigation. At 10:08, the cbl.abuseat.org list was removed from the spam check in our platform, allowing all email services to resume normal functionality.

Impact:
Unfortunately, emails that were blocked will not be delivered retroactively. However, recipients should be notified that emails were blocked.

Follow-up:
If there are still issues with email, please contact us for further assistance.
Posted Oct 26, 2024 - 10:42 CEST